Customer Relations Representative - State Farm Agent Team Member
Full Time • Edwardsville, IL
Responsive recruiter
ABOUT OUR AGENCY:
With 18 years as an agent and 27 years of experience with State Farm, I’ve built a thriving agency focused on excellence, teamwork, and community impact. Our team includes six incredible members plus myself, and together, we create a positive, family-like environment where both employees and customers feel valued.
We offer competitive benefits, including life insurance, health insurance reimbursement, a retirement account, and paid time off (PTO). Plus, we regularly run promotions that allow our team to earn additional PTO or bonuses. I believe in investing in my team and fostering a culture of growth, respect, and fun.
Before becoming an agent, I worked in sales, taught, and coached - gaining valuable leadership and mentoring skills. I’ve co-founded our local Chamber of Commerce, launched youth sports programs, and supported our community through school sponsorships and charitable initiatives.
Our office stands out not only for our professional excellence—reflected in 300+ five-star Google reviews—but also for our commitment to making work and customer experiences enjoyable. If you’re seeking a supportive, engaging, and community-focused work environment, we’d love to have you on our team!
Responsibilities:
- Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
- Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
- Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
As an Agent Team Member, you will receive...
- Simple IRA
- Salary plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Professional development
- Abundant opportunities for career advancement within our agency
- License reimbursement
Requirements:
- Genuine interest in marketing products and services that align with customer needs and preferences.
- Exceptional communication skills across all channels - written, verbal, and attentive listening.
- A people-centric mindset with a keen eye for detail.
- Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
- Proficiency in learning and navigating computer functions efficiently.
- Collaborative spirit, thriving in a dynamic team environment.
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensación: $55,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Bethalto, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none